Customer Success Assistant

Company: Kadince

Category: Customer Success

Type: Full-time

Location: Ogden, UT

Kadince is an Ogden software company building community involvement software for financial institutions. We have two missions:

  1. Internal - Setting the standard for operating a great software company.
  2. External - Building the best community involvement software for financial institutions.

We’re looking for a team member who has ambitions of setting the standard of a great Customer Success Assistant.


Location

Our office is located at 2485 Grant Avenue, Ogden. All of our team is required to work from our office.


Schedule

Monday-Friday between 7:30 AM and 5:30 PM.

40 hours per week and 5 weekdays per week in at least 8 hours blocks between the hours of  7:30 AM and 5:30 PM.


Responsibilities

  • Assist with customer onboarding
  • Research and respond to customers’ questions and concerns
  • Prepare customer data for importing
  • Help maintain the Kadince Support Application
  • Work with the development and product teams to resolve customer issues
  • Document customer communication and progress in Salesforce
  • Identify and report on trends in customer needs
  • Communicate with multiple customers each day via phone and email

Requirements

  • Possess a high level of compassion, empathy, honesty, and loyalty towards yourself and others
  • Have high expectations for yourself and others
  • Open to being coached and provided with feedback on a regular basis
  • Able to learn quickly, especially in the realm of technology
  • Communicate (teach) complex topics clearly with minimal errors via phone and email
  • Have the ability to solve problems effectively and autonomously
  • Willing to work according to and help improve company playbooks (process documents)

Benefits

  • A workplace focused on integrity, people, care, remarkability, and growth
  • Generous paid time off and other leave
  • 401(k) matching
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Short-term disability insurance
  • Life insurance
  • Competitive pay
  • Profit sharing bonus opportunities

Some benefits apply to full-time team members only.

Kadince, Inc. is an Equal Employment Opportunity Employer.


Apply