Customer Success Manager

Company: Senior Sign

Category: Customer Success

Type: Full-time

Location: Ogden, UT

Deciding to implement a new software can be daunting for new customers. Without full adoption and implementation, the Senior Sign platform provides little to no benefit to those customers. Because of this, onboarding is a key part of our new customer’s experience and success.

A good customer success manager takes extra initiative to communicate with all parties involved. We expect this person to stay customer-focused while simultaneously managing a small team of success reps. Everything from customer communication to managing timelines, budgets, and expectations is crucial.

Key responsibilities:
  • Walk new customers through the onboarding and software adoption process
  • Manage a small team of Customer Success Reps
  • New customer setup and onboarding
  • Manage and improve our internal onboarding process
  • Coordinate incoming requests from current customers
  • Responsible for quality assurance prior to customer launch
  • Expected to captain a team using hourly budgets for the setup of each new customer

How we measure success for this role:
  • Communication with customers and team members
  • New accounts launched within timeline and budget
  • Improved quality and efficiency across our internal onboarding process

Education and experience requirements:
  • No minimum degree requirements
  • Prior team management experience a plus