Customer Success Assistant

Company: Kadince

Category: Customer Success

Type: Full-time

Location: Ogden, UT

Kadince is an Ogden tech company building community involvement software for financial institutions.

We have the mission of setting the standard for operating a great software company. We’re looking for a team member who has ambitions of setting the standard of a great Customer Success Assistant.

Location

Main Office - 2485 Grant Avenue, Ogden

Schedule

Full-time, Monday - Friday

Responsibilities

  • Assist with customer onboarding
  • Research and respond to customers’ questions and concerns
  • Prepare customer data for importing
  • Help maintain the Kadince Support Application
  • Work with the development and product teams to resolve customer issues
  • Document customer communication and progress in Salesforce
  • Identify and report on trends in customer needs
  • Communicate with multiple customers each day via phone and email

Requirements

  • Possess a high level of compassion, empathy, honesty, and loyalty towards yourself and others
  • Have high expectations for yourself and others
  • Open to being coached and provided with feedback on a regular basis
  • Able to learn quickly, especially in the realm of technology
  • Communicate (teach) complex topics clearly with minimal errors via phone and email
  • Have the ability to solve problems effectively and autonomously
  • Willing to work according to and help improve company playbooks (process documents)

Benefits

  • An organization focused on integrity, people, care, remarkability, and growth
  • Generous paid time off and other leave
  • 401(k) matching
  • Medical insurance
  • Dental and vision insurance
  • Competitive pay
  • Short-term disability
  • Life insurance

If this sounds like you or someone you’re working tirelessly to become, we’d love to have a conversation.