Customer Success Assistant
Company: Kadince
Category: Customer Success
Type: Full-time
Location: Ogden, UT
Kadince is an Ogden tech company building community involvement software for financial institutions.
We have the mission of setting the standard for operating a great software company. We’re looking for a team member who has ambitions of setting the standard of a great Customer Success Assistant.
Location
Main Office - 2485 Grant Avenue, Ogden
Schedule
Full-time, Monday - Friday
Responsibilities
- Assist with customer onboarding
- Research and respond to customers’ questions and concerns
- Prepare customer data for importing
- Help maintain the Kadince Support Application
- Work with the development and product teams to resolve customer issues
- Document customer communication and progress in Salesforce
- Identify and report on trends in customer needs
- Communicate with multiple customers each day via phone and email
Requirements
- Possess a high level of compassion, empathy, honesty, and loyalty towards yourself and others
- Have high expectations for yourself and others
- Open to being coached and provided with feedback on a regular basis
- Able to learn quickly, especially in the realm of technology
- Communicate (teach) complex topics clearly with minimal errors via phone and email
- Have the ability to solve problems effectively and autonomously
- Willing to work according to and help improve company playbooks (process documents)
Benefits
- An organization focused on integrity, people, care, remarkability, and growth
- Generous paid time off and other leave
- 401(k) matching
- Medical insurance
- Dental and vision insurance
- Competitive pay
- Short-term disability
- Life insurance
If this sounds like you or someone you’re working tirelessly to become, we’d love to have a conversation.